FAQ
How do I schedule an appointment online?
Empower yourself by scheduling your appointment online. It's as easy as visiting our website, navigating
to the booking page, selecting your desired service, and choosing a suitable time slot. Once you've
completed the booking, you’ll receive a confirmation email or text. Please review the details carefully
before confirming to ensure accuracy.
What is your late policy?
We understand that life can sometimes throw unexpected delays our way. If you anticipate being late for
your appointment, please notify us immediately. Please note that if you are more than 15 minutes late,
we may need to reschedule your appointment, and a late fee may apply. This policy is in place to respect
everyone’s time and ensure we can provide the best service to all our clients.
What is your cancellation policy?
Our cancellation policy is designed to help us manage our schedule and accommodate clients on our
waiting list. We kindly ask for at least 48 hours' notice for cancellations or rescheduling. Cancellations
made within 48 hours of the appointment will incur a cancellation fee, and no-shows will be charged
100% of the service fee.
How should I come prepared for my salon visit?
Please arrive with your hair detangled to ensure you have the best experience. If you are receiving a
color or treatment service, it’s best to avoid applying heavy oils or products beforehand. If you’re unsure
how to prep your hair, contact us for guidance before your appointment.
What services do you offer?
Social Life Beauty Lounge specializes in loc hair and natural hair care, including styling, maintenance,
and treatments. We also offer consultations to help you understand your hair type and how to care for it
at home. Check our website for a complete list of services.
Can I bring my products?
We provide high-quality products tailored to natural hair and locs. However, if you prefer specific
products, please let us know during your consultation, and we’ll advise whether they suit your service.
Do you offer virtual consultations?
Yes, we offer virtual consultations for those who prefer to style their hair at home or need personalized
advice on hair care and products. You can book a virtual consultation online just like any other service.
What should I do if I need to reschedule my appointment?
If you need to reschedule, you can do so online through the same platform you used to book your
appointment. Simply navigate to your upcoming appointments, select the one you wish to change, and
choose a new time slot. Please remember to reschedule at least 48 hours in advance to avoid any
cancellation fees.
Do you accept walk-ins?
We primarily operate by appointment to ensure clients receive the time and attention they deserve.
However, we do accept walk-ins when availability permits. If you’re hoping to drop by without an
appointment, we recommend calling ahead to check our current schedule.
How do I know which service is right for me?
If you’re unsure which service to book, we recommend starting with a consultation. This allows us to
assess your hair and suggest the best treatments and styles to meet your goals.
FAQ specifically for the takedown of braids or hair extensions:
Do you offer take-down services for braids or hair extensions?
Yes, we do offer take-down services for braids and hair extensions. It’s important to schedule this
service in advance as it can be time-consuming. Please inform us about the type of extensions or braids
you have when booking your appointment.
How should I prepare for a takedown service?
Before your take-down appointment, it’s best to ensure your hair is free from heavy product build-up,
as this can make the process longer. Do not try to cut or remove any part of the braids or extensions
yourself to avoid damaging your natural hair. If you have specific concerns or requests, please let us
know during the booking process.
How long does a takedown service typically take?
The time required for a takedown service depends on the complexity and size of your braids or
extensions. We recommend booking an appointment slot that allows enough time for a thorough and
gentle removal.
What should I expect after the takedown process?
After removing your braids or extensions, your hair needs extra care to restore moisture and strength.
We recommend booking a deep conditioning treatment or trim immediately following your takedown to
ensure your hair remains healthy and manageable.
Can I book a styling service after the takedown?
Absolutely! If you’d like to get your hair styled immediately after the takedown, we encourage you to
book the desired styling service along with the takedown. This allows us to allocate enough time to meet
your needs in one appointment.
Here’s an FAQ regarding last-minute appointments:
Do you offer last-minute or “squeeze me in” appointments?
We understand that sometimes you need a last-minute appointment. While we strive to accommodate
all our clients, availability for last-minute bookings can be limited. If you need to be squeezed in, please
text the salon directly to check for any last-minute openings. We'll do our best to fit you in, and an
additional fee may apply for these appointments, depending on our schedule.
How much notice is needed for a last-minute appointment?
For a last-minute appointment, it’s best to contact us as soon as you know you need a service. We
recommend texting the salon directly, as we can better assess our schedule and make adjustments to fit
you in. Please note that last-minute appointments may be subject to additional fees.
What should I expect with a last-minute appointment?
While we do our best to provide the full experience, last-minute appointments may be subject to
limited service availability or shorter appointment times due to our existing schedule. Please be
prepared for some flexibility in the services offered.
Are there any additional fees for last-minute appointments?
Yes, a “squeeze me in” fee may apply for last-minute bookings, especially if it requires us to extend our
hours or rearrange existing appointments. The cost will be discussed with you when booking.
Can I request a specific stylist for a last-minute appointment?
You can request a specific stylist, but their availability may be limited. If your preferred stylist is
unavailable, we’ll do our best to match you with another highly qualified stylist on our team.
FAQ regarding texting and calling after hours:
Can I text or call the salon after hours?
While we understand that questions or needs may arise outside our regular business hours, we kindly
ask that all communication be made during our regular operating hours. If you text or call after hours,
we will respond the next business day. For urgent matters, such as a last-minute cancellation, please
leave a detailed message, and we will address it as soon as possible.
What should I do if I need to cancel or reschedule after hours?
If you need to cancel or reschedule your appointment after hours, please use our online booking system
or leave a voicemail. Cancellations or changes made through the online system will be automatically
logged, and we’ll confirm them when we’re back in the salon.
Will I be charged for after-hours communication?
There is no charge for contacting us after hours, but please note that we will only respond during
business hours. For immediate assistance, particularly regarding appointments, using our online
booking system is the most efficient option.
How can I best ensure a prompt response to my inquiry?
To ensure your message is addressed promptly, contact us during our regular business hours. If you have
an after-hours inquiry, leaving a detailed voicemail or sending a clear, concise text message will help us
prioritize your request when we reopen.